We choose our Builders on Mr-Skill with great care and are proud of the reputation they enjoy. It may however happen from time to time (but thankfully very seldom) that things do not work out quite as well as everybody hoped. When this happens, we investigate circumstances very carefully to continually improve the quality of our service, and to make sure our customers Find a Builder who suits them.
Almost inevitably we find that the root cause of the problem is a natural misunderstanding that developed between a Builder and their Customer, often as a result of one of the following classic problems:
o The Customer did not explain requirements sufficiently or the Builder did not understand them. In our experience there is only one way to avoid this, and that is a written specification signed off by both parties.
o The job took longer than the Customer expected. There are usually two reasons for this, namely unexpected snags and inclement weather. Unfortunately these are both beyond the control of either party. The best way to avoid a problem escalating is to agree a strategy when negotiating Building Quotes.
o There is disagreement about the final price charged after the work is completed. Again co-operation is the only way to really avoid conflicts, and that means agreeing all escalations before they apply.
o I may have mentioned the Builder in London I know before, but I must say that I always find his advice well-worthwhile repeating. He reckons that marriages and building contracts have at least one thing in common, and that it to beware of bad body chemistry (but not the way you could be thinking).
He believes that the secret to avoiding building disputes is to avoid doing business with anybody who does not feel quite right as he puts it. When he finds a client with whom he knows he really can work well, he approaches everything thereafter as if they were both business partners and friends.
This is why we always say team up with your builder too, for the simple reason that this really does make the difference.